To streamline our process and ensure prompt resolution of your requests, we kindly request that all homeowners submit their callbox requests through the resident portal. This portal has been specifically designed to facilitate communication between residents and the callbox vendor, allowing for quicker response times and efficient handling of issues. This will also ensure that any changes requsted/completed are done by the property owner themselves.
Log into your resident portal > IMPORTANT Communities with two associations must submit callbox updates under the sub-association > Choose For Residents on the top right hand side then choose online forms. You will see a form for callbox updates.
Submitting your work order requests via the resident portal offers several benefits, including:
- Direct Communication with Vendors: Your requests are automatically routed to the appropriate vendor, minimizing delays in processing.
- Expedited Service: By bypassing manual processing steps, your requests are addressed more swiftly, ensuring that callbox issues/updates are resolved in a timely manner.
- Transparency and Tracking: You can easily track the status of your requests through the portal, providing transparency throughout the resolution process.
We understand the importance of maintaining our community to the highest standards, and your cooperation in utilizing the resident portal for callbox update submissions greatly contributes to this effort.
If you have any questions or require assistance with accessing the resident portal, please do not hesitate to reach out to our office. We are here to support you and ensure that your callbox needs are met promptly and efficiently.
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