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  3. FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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  • Viewing Account Balances
  • Attorney letter
  • Returned payment procedure
  • Why am I receiving payment error on payment page?
  • What is my account number?
  • Where do I mail my payment?
  • I mailed my payment but it has not cashed.
  • Why did I receive a collection letter?
  • Association Payment Procedure
  • Assessments
  • Pay Online
  • Attorney reference
  • I received a late statement but my check was cashed, what do I do?
  • Refund Procedure
  • My account was paid off through the attorney, what happens next?
  • Why did I get a late statement if I paid my association?
  • Late fee waiver procedure
  • Why didn’t I get a statement?
  • Who can I speak with if my homeowner account is in Lien?
  • Why did I get a late fee if I paid on time?
  • Resident Portal Access