Need Help/Support ? Who do I ask? Where Do I go?

1. *MODIFICATION QUESTIONS *submissions, and/or status updates please visit your resident portal. by visiting www.pinespropertymanagement.com and logging in to our website is updated daily and reflects the most current information for your property. 

2. *VIOLATION QUESTIONS*: *Extension*,* re-inspection* and *all other inquiries* please email: [e-mail]

3. *ACCOUNTING QUESTIONS*: extensions, payment plans, and general questions please email [e-mail] Note: If you received notification from the association's attorney please contact them directly to resolve the matter. 

4. *ESTOPPEL QUESTIONS* Have you complied with your violations and need an updated estoppel letter for your title company? Please email  [e-mail] Note: You may only request a FREE update within 30 days of the original request.

5. *TENANT QUESTIONS:* If you are following up on the status of a tenant application please have the tenant log into the tenant evaluation *PORTAL *where they submitted their application. Applications can take up to 30 days to process. As soon as a decision has been made an email will be issued to the applicant. 

5. *CALLBOX QUESTIONS:* Email [e-mail]  You must submit your request in writing to our support team. You must be the owner or tenant of the property. ( Current lease agreement must be on file) Please provide your property address, phone number, and your first and last name.